SHIPPING
US DOMESTIC SHIPPING
At Eva Joy Jewelry, we strive to provide a seamless and enjoyable shopping experience for our customers. This Shipping Policy outlines the procedures and timelines for shipping domestic orders.
Order Processing
We process orders as quickly as possible, typically within 1-2 business days. If there is any delay in processing your order, we will notify you by email or phone.
Shipping Methods and Timelines
At this time we offer insured FedEx-2 day Delivery service for a flat rate of $25 per order.
Please note that delivery times are estimates and not guaranteed. Shipping times may vary depending on factors such as weather conditions and carrier delays.
Order Tracking
Once your order has shipped, we will send you an email with the tracking information. You can also log into your account to view the status of your order and track your shipment.
Order Changes or Cancellations
If you need to make changes to your order or cancel it, please contact us as soon as possible. We will do our best to accommodate your request, but once your order has been shipped, we are unable to make any changes or cancel the order.
Shipping to P.O. Boxes and APO/FPO Addresses
We are unable to ship to P.O. boxes and APO/FPO addresses at this time.
Shipping Holidays
Our shipping department is closed on weekends and major holidays. Orders placed on these days will be processed the next business day.
If you have any questions or concerns about our Shipping Policy, please contact us.
INTERNATIONAL SHIPPING
At this time we do not ship internationally.
RETURNS
RETURNS POLICY
We are dedicated to providing high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer a 14-day return policy for most items.
Return Eligibility
To be eligible for a return, the item must be in its original condition and packaging. Custom-made or personalized items are not eligible for return.
Return Process
To initiate a return, please contact us within 14 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number. You can contact us by email or phone, and we will provide you with instructions on how to return the item.
You must include the RMA number with the returned item, along with a copy of the original invoice. We recommend that you use a trackable and insured shipping method, as we are not responsible for items that are lost or damaged during shipping.
Refund Process
Once we receive the returned item, we will inspect it to ensure that it is in its original condition. If the item meets the return eligibility criteria, we will issue a refund for the purchase price of the item, minus any shipping charges. Refunds will be issued in the original form of payment.
Please note that it may take up to 14 business days for the refund to be processed and appear in your account. We will send you an email notification once the refund has been processed.
Exchanges
We do not offer exchanges at this time. If you would like a different item, please follow the return process and place a new order for the desired item.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or damaged upon receipt. In this case, we will cover the return shipping costs.
Non-Returnable Items
Custom-made or personalized items are non-returnable, unless there is a defect or error in the item. Sale items are also non-returnable.
If you have any questions or concerns about our Return Policy, please contact us.